HearMenders Privacy Policy
Effective Date: November 1, 2025
Last Updated: November 1, 2025
This Privacy Policy explains how HearMenders (“HearMenders”, “we”, “our”, “us”) collects,
uses, stores, shares, and protects your personal data when you use the HearMenders (client app)
and HearMenders Pro (professional app) platforms (the “Apps” or “Services”).
By creating an account or using our Services, you consent to the practices described in this
Privacy Policy.
HearMenders complies with:
• Nigeria Data Protection Regulation (NDPR)
• General Data Protection Regulation (GDPR) (where applicable)
• HIPAA-grade privacy principles for health data
1. Information We Collect
We collect the following categories of information to provide and improve our healthcare
services:
1.1 Personal Identification Information
• Full name
• Date of birth
• Gender
• Contact details (email, phone number, address)
• Emergency contact information
• Identification documents (for professionals)
1.2 Health and Medical Information (PHR)
This information is stored only when voluntarily provided by the user, including:
• Medical history
• Hearing test results (audiograms)
• Diagnostic reports
• Vital signs (e.g., blood pressure, weight, heart rate)
• Medications and allergies
• Chronic conditions
• Uploaded lab results or imaging
• Consultation notes and reports
• Clinical recommendations
• Hearing aid/device information
1.3 Technical and Usage Data
• Device information (OS, model, IP address)• App usage patterns
• Log files and error reports
• Cookies (for web-based interactions)
1.4 Payment Information
• Payment method details (handled through secure third-party processors)
• Transaction records for consultations or product purchases
HearMenders does not store full credit card details.
1.5 Location Information
• Approximate or precise location (for provider matching)
• Location shared only with your permission
2. How We Use Your Information
HearMenders uses your data to:
2.1 Deliver and Improve Healthcare Services
• Match you with suitable healthcare professionals
• Facilitate telehealth and in-person consultations
• Enable professionals to view authorized medical records
2.2 Maintain Personal Health Records (PHR)
• Organize and store your health information
• Allow you to share selected health data with professionals
• Support continuity of care
2.3 Provide AI-Driven Insights
• Analyze uploaded data to identify trends
• Offer health recommendations and wellness prompts
• Identify potential anomalies in vitals and records
• Support chronic disease monitoring
AI outputs are informational only and not medical diagnoses.
2.4 Process Payments
• Handle initial consultation payments
• Manage refunds or disputes
• Process product purchases
2.5 Improve Platform Safety and Functionality
• Monitor system performance
• Prevent fraud or misuse
• Verify professional credentials
2.6 Communication
• Appointment reminders• Security alerts
• Policy updates
• Customer support messages
3. Legal Basis for Processing Data
We process personal and health data based on:
• Consent (e.g., uploading health records)
• Contract (to provide healthcare services)
• Legitimate interest (fraud detection, app improvement)
• Legal obligation (when required by law)
You may withdraw consent at any time.
4. How Your Information Is Shared
HearMenders shares your data only in the following situations:
4.1 With Healthcare Professionals
With your explicit consent, your selected providers may access:
• Relevant PHR data
• Consultation history
• Test results
• Uploaded documents
You control what is shared and can revoke access at any time.
4.2 With Third-Party Service Providers
For essential platform operations:
• Payment processors
• Cloud storage providers
• AI analysis tools
• Identity verification services
All third parties must comply with strict data protection requirements.
4.3 For Public Health or Legal Reasons
We may share data only when legally required:
• Court orders
• Regulatory requests
• Safety or fraud investigations
We do not sell your personal data to advertisers or marketers.
5. Data Storage and Protection
We use industry-grade protections including:
• End-to-end encryption
• Encrypted databases
• Secure cloud storage
• Role-based access• Multi-factor authentication
• Regular security audits
PHR data is encrypted both in transit and at rest.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
• Access your personal data
• Correct inaccurate information
• Request deletion (“Right to be forgotten”)
• Withdraw consent
• Download/export your data
• Restrict or object to processing
• File a complaint with a data authority
You control your data through Settings → Privacy.
7. Data Retention
We retain your data:
• As long as your account is active
• As needed for legal or regulatory compliance
• As needed to support continuity of care
You may delete your PHR or entire account anytime.
8. Children’s Privacy
Users under 18 require parental or guardian consent to use the platform.
Child-related PHR entries must be managed by an authorized adult.
9. AI-Related Data Usage
HearMenders uses AI to support:
• Symptom triage
• Report summarization
• Health trend analysis
• Device recommendations
AI outputs do not replace professional medical advice.
10. International Data Transfers
If data is transferred outside your country, we ensure compliance with standard contractual
clauses and NDPR/GDPR-approved safeguards.
11. Changes to This Policy
We may update this Privacy Policy periodically.
Major updates will be communicated via email or in-app notification.
Continued use of our Services means you accept the updated policy.
12. Contact Information
For questions, concerns, or requests: privacy@hearmaxcentre.com
The HearMax Centre Ltd, Nigeria